Call Center Representative

Company Name:
Koch Davis
This position is the entry point for most patients this person will likely be the first person that a patient will talk to when accessing the health center and will therefore play a vital role in making our patients feel supported and welcomed. Call Center Representative will support patient in getting needs met-- including transfer directly to live person, if not available initiate process of chart retrieval, obtain information and document appropriately. The selected candidate will participate in Quality Improvement activities (or tracking capacity)If patient calling with other needs such as advice, etc., following guidelines. Furthermore, she/he will develop expertise in using scheduling and telephone system when scheduling patients with their PCP in a timely manner.
1 year of experience
High school diploma
Provides complementary therapies and health services.

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