Sales Associate

Job Description

An excellent customer experience is the centerpiece of The New Wheel electric bike shop. Your primary job will be to coordinate and choreograph an unforgettable experience at The New Wheel for each customer who comes into the shop. To do this job well, you will need to have high customer service standards, be observant and a great listeners, be creative and solutions oriented, and excited about the prospect of changing peoples lives by getting them on the perfect electric bicycle.

Key Responsibilities:

- Listen to customers to understand their needs and deliver solutions using our products and services that make sense and inspire
- Be an advocate for customers
- Be the expert in all the products and services that we offer
- Deliver timely, clear, and conscientious information and assistance to each customer by email, phone and in person
- Coordinate with the service and sales department to deliver a fantastic customer experience

- Work as a team to meet and exceed targets each quarter for sales and customer service

- Experience in hospitality or sales
- Passion for electric bikes, commuter bikes, mountain bikes and alternative transportation
- Excellent written and verbal skills
- Excellent computer skills

- Detail minded

We look forward to meeting you!

Company Description
The New Wheel was founded in 2010 in San Francisco. Today The New Wheel has two locations and thousands of customers in the Bay Area. Our mission is not only to change how we get around, but to bring good things and fresh ideas into the lives of people in our community and California as a whole.
We uphold our commitment to our customers through careful selection of technology, top-notch service and an unwavering optimism for the future of transportation and electric bikes in the Bay Area.

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