Medical Assistant Care Navigator


  • Escorts patients to the exam room, interviews patients, measures vital signs and records information on patients charts.
  • Prepares treatment rooms for examination of patients.
  • Follow policy and procedures including universal precautions as defined by OSHA s guidelines on Bloodborne Pathogens and Hazardous Materials standards.
  • Practice good people skills to maintain good public relations with patients and with fellow co-workers.
  • Maintain patient confidentiality in accordance to department policy and HIPPA guidelines.
  • Attend and participate in required meetings, training and educational programs.
  • Performs administrative responsibilities, including checking eligibility, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments.
  • Stays current in resources in the community.
  • Call new patients (PHC) to welcome/schedule first visit.
  • Assign PCP and needed health maintenance screenings
  • Follow up/ track no shows for first appointment.
  • Track and assist patient will needed forms.
  • Request Prior Authorizations and TARs sent by the pharmacy so patients can get ordered medications in a timely manner.
  • Perform other related work as assigned.


  • 1-year certificate from college or accredited technical Medical Assisting program; or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
  • At least 1 or 2 years work experience in medical clinic setting, Federally Qualified Health Center a plus.
  • Medical Assistant Certificate from an accredited school required.
  • Current CPR certification required.
  • NextGen experience a plus but not required.
  • Electronic Health Records experience a plus.
  • Must be able to work flexible hours.
  • Ability to work in fast pace medical environment.
  • Must have strong computer experience with MS Office.
  • Ability to provide excellent customer service to patients and outside customers in person and via phone.
  • Must be able to multi-task duties and carryout projects timely.

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